Privacy Policy

Welcome to mQuern. Your privacy matters to us. This Privacy Policy explains how mQuern collects, uses, protects, and processes your information when you visit our website, place an order, or interact with our services.

By accessing our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information
Full Name
Email Address
Phone Number
Billing / Shipping Address
Payment-related information (processed securely via payment gateways)
Technical Information
IP address
Browser type
Device information
Website usage behavior
Cookies and analytics data
Order Information
Purchased products
Transaction history
Delivery preferences
Customer support interactions

2. How We Use Your Information

We use collected information to:

Process and deliver your orders
Improve website performance and user experience
Provide customer support
Send order confirmations and updates
Prevent fraud and unauthorized activity
Inform you about offers, launches, or promotions (only where permitted)

3. Food Product Data Integrity

Because mQuern deals in natural food products, batch variations may occur in:

Color
Aroma
Texture
Natural oil content
Grain size

Such natural variations are not considered manufacturing defects and reflect authentic minimally processed products.

4. Payment Security

We do not store sensitive card or banking information on our servers.

Payments are processed through secure third-party payment gateways using industry-standard encryption protocols.

5. Cookies

Our website may use cookies to:

Improve browsing experience
Save preferences
Analyze traffic
Enhance personalization

You may disable cookies through browser settings.

6. Sharing of Information

mQuern does not sell or rent customer data.

Information may only be shared with trusted third parties such as:

Logistics partners
Payment processors
Technology providers
Legal authorities (if required by law)

These partners are contractually obligated to protect your data.

7. Data Retention

We retain personal information only for:

Order fulfillment
Legal compliance
Accounting and tax obligations
Customer support continuity

Data is deleted or anonymized when no longer necessary.

8. Your Rights

You may request:

Access to stored data
Correction of incorrect data
Deletion of personal information
Opt-out from marketing communication

For requests, contact us at:

Email: mquernindia@gmail.com.com

9. Policy Updates

mQuern reserves the right to update this Privacy Policy at any time. Changes will be reflected on this page with an updated revision date.