REFUND & RETURN POLICY

REFUND & RETURN POLICY — mQuern

At mQuern, we deliver food products with strict quality standards. Since we deal with perishable and consumable goods, returns and refunds follow food safety regulations.

1. Return Eligibility

Returns are accepted only if:

✔️ Product received is damaged
✔️ Package is tampered before delivery
✔️ Wrong product delivered
✔️ Product is expired at delivery
✔️ Product has severe quality defect

Return requests must be raised within 48 hours of delivery.

Required proof:

Unboxing video
Product images
Batch details
Order ID
2. Non-Returnable Items

For hygiene and safety reasons, returns are not accepted for:

Opened products
Used products
Products stored improperly after delivery
Taste preferences
Natural variations in color, aroma, or texture

Food products cannot be resold once opened.

3. Refund Conditions

Refunds may be approved after inspection.

Refund options:

Original payment method
Store credit
Replacement shipment

Refund timeline:

5–10 business days after approval.

4. Order Cancellation

Orders may be cancelled before dispatch.

After dispatch, cancellation may not be possible.

Refund (if eligible) excludes:

Payment gateway charges
Express shipping charges
COD handling charges (if applicable)
5. mQuern Freshness Guarantee

We stand by our products.

If a product fails our quality promise due to verified manufacturing issues, we will prioritize:

Replacement
Refund
Store credit

Our decision aims to ensure fairness and food safety.