Shipping Policy

SHIPPING POLICY — mQuern

At mQuern, we prioritize freshness, safety, and timely delivery.

1. Processing Time

Orders are processed within:

24–72 hours

Processing may vary during:

Festive seasons
Sale events
Weather disruptions
High order volumes

Freshly packed or made-to-order items may require additional preparation time.

2. Shipping Coverage

Currently, mQuern ships across India.

International shipping availability depends on:

Destination regulations
Product restrictions
Customs policies

For export or bulk orders, contact us directly.

3. Delivery Timeline

Estimated delivery:

Metro Cities

2–5 business days

Non-Metro / Remote Areas

4–10 business days

Delivery timelines are estimates, not guarantees.

4. Shipping Charges

Shipping charges are calculated based on:

Order weight
Delivery location
Courier availability
Promotional offers

Free shipping may apply on selected order values.

5. Delivery Verification

Customers must verify package condition at delivery.

Do not accept packages if:

Torn
Leaking
Tampered
Broken seal

Report issues immediately.

6. Delays Beyond Control

mQuern is not liable for delays caused by:

Natural disasters
Strikes
Courier disruptions
Government restrictions
Customs clearance delays
Additional Clause (Recommended — Better than Competitors)
QUALITY & AUTHENTICITY PROMISE

This is something I strongly recommend adding because competitors usually miss it.

mQuern Quality Promise

At mQuern, we believe:

Real food is naturally variable, but quality should never be.

Because our products are minimally processed, natural variation is expected.

What we never compromise on:

✔️ Purity
✔️ Freshness
✔️ Safe sourcing
✔️ Authentic ingredients
✔️ Transparent processing

Every batch is selected to preserve nature’s original integrity.